Shipping policy

LOST/MISSING PACKAGES

Youeni.com is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Free Shipping To UK ( Domestic )

  • Order Cut-off Time: 05:00 PM (GMT) Greenwich Mean Time (London) (Monday-Friday)

  • Transit time : ( 2-10 )Business  days (Monday-Friday)

  • This doesn’t include our 2-5 days processing time.

  • All shipping times exclude clearance/customs delays

    Free Shipping To USA, Canada, France, Germany & New Zealand ( International )

    • Order Cut-off Time: 05:00 PM (GMT) Greenwich Mean Time (London) ( Monday-Friday)

    • Transit time : ( 2-10 ) Business  days ( Monday-Friday)

    • This doesn’t include our 2-5 days processing time.

    • All shipping times exclude clearance/customs delays

      TRACKING INFORMATION

      You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

      MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

      For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us at support@youeni.com

      WILL MY ITEMS BE SENT IN ONE PACKAGE?

      For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

      If you have any other questions, please contact us via E-mail, SMS Or Mail and we will do our best to help you out.

      For contacting us:

      Business Email: support@youeni.com

      Business Phone: +44 7440744108

      Business Address: 321- 323 High Road, Office 3020 Chadwell Heath, Essex, RM6 6AX, United  Kingdom