Pastel Moon Kimono

Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days, and it’s 2–5 business days for all product. 97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.

This is your answerWe try to fulfill products in the order that they come in, and usually, we're able to do that. To manage our order queue, we route orders to whichever facility has more capacity. Fulfillment order depends on the product and where it's routed to, so newer orders might get fulfilled faster if they're routed to another facility.

As an example, let's say you have two t-shirt orders. The older order might include a t-shirt that's only be able to be fulfilled at our NC facility, so it's waiting in line. The newer order is a shirt that we can fulfill at a backup facility, so we might route that order and it gets fulfilled faster.

Keep in mind that when you change an order, that also pushes it to the back of the queue..

All orders are subject to a handling period before shipment, usually within 2–5 business days

Most orders leave the warehouse immediately after the items have successfully processed

You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia .For ALL orders outside of the United States, the order could take about 5 weeks to be delivered!

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

Please make sure to provide the correct shipping address “Youeni.com “cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible

For specialty and promotional items, please allow up to 2-5 weeks deliver time as they may be shipping from other countries.

Our primary warehouse is in America, but most of our specialty items are located in other countries such as China & UK

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us support@youeni.com

We are able to ship outside the United States to all of the countries with certain exclusions. If in doubt, e-mail us at support@youeni.com.

Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.

Yes. Email us for details: support@youeni.com.

Our products are shipped from different parts of the world so if you'd like to return, please contact our customer service team at support@youeni.com & they'll supply the returns address once approved.